Winning Bizness Desk
Mumbai.India has recently implemented GST 2.0, introducing significant changes to the tax structure. The 12% and 28% tax slabs have been removed, leaving only 5% and 18% tax rates. Daily essential items have been made tax-free to directly benefit common citizens. The government says the reform is aimed at ensuring that the tax reduction reaches consumers effectively.
People not getting GST reduction benefits
Despite these changes, many citizens are not seeing the advantage of lower taxes. Secretary of Consumer Affairs, Nidhi Khare, revealed that the National Consumer Helpline has received around 3,000 complaints related to GST. Complainants say they are still paying the same prices and not benefiting from the tax cuts.
Retailers not passing GST benefits
Nidhi Khare said many retail sellers are not passing the reduced GST rates to customers. Instead, they are collecting more money while giving misleading information. This has left consumers feeling cheated and has led to a rise in complaints. The government has acknowledged this issue and is taking strict action to ensure compliance.
Government strengthens monitoring systems
The Ministry of Consumer Affairs has strengthened its monitoring system to tackle this problem. Notices have been sent to the Central Board of Indirect Taxes and Customs to investigate complaints. The ministry is handling this matter with seriousness to ensure that GST reductions are correctly reflected in retail prices.
AI technology helping track violations
Artificial intelligence and chatbots are being used to investigate complaints more efficiently. This technology helps identify sectors and retailers who are not passing the tax benefit to consumers. Sellers who continue to charge old prices despite the GST reduction are being monitored, and the system is proving effective in detecting violations.
Consumers can register complaints easily
Consumers who are not getting the benefit of GST reductions can register complaints themselves. They can call the toll-free number 1915 or send a message via WhatsApp at 8800001915 to reach the government directly. This ensures that citizens have a direct way to report retailers who are not following the new GST rules.
GST 2.0 tax slab details
From September 22, GST has been simplified into two main tax slabs of 5% and 18%. Certain items considered harmful to health, known as sin goods, and luxury items have been taxed at 40% to discourage excessive use and target high-end products. These changes are part of the government’s effort to make taxation simpler and fairer for ordinary citizens.
Summary pointers
GST 2.0 implemented, reducing tax slabs to 5% and 18%
Essential items made tax-free to benefit common people
Around 3,000 complaints received for not passing benefits
Retailers charging old prices despite GST reduction
Ministry uses AI and chatbots to track violations
Consumers can register complaints via 1915 or WhatsApp 8800001915
Sin goods and luxury items taxed at 40% for regulation
